Surprise call from Royals inspires staff

The call from Their Royal Highnesses, which took place on Wednesday April 1, was to thank staff for their tireless work responding to the Covid-19 outbreak.

And their reaction to this unexpected message also shines a light on the tireless level of dedication being undertaken by NHS staff in our area .

Donna Marie McGroarty, infectious diseases charge nurse, said: “We were so honoured to receive a call from Their Royal Highnesses. It has been a tough time for all our staff.

“However the support we have received from colleagues and the community has been overwhelming. The telephone call from The Duke and Duchess was totally unexpected and a real morale boost.”

Eight members of staff from University Hospital Monkands, including doctors, nurses physiotherapists and a domestic assistant, were all present during the call.

Before taking the call, some of them thought this may be an April Fool’s prank. Once they realised it was genuine, the staff said they felt privileged and appreciated that Their Royal Highnesses took the time to find out what it was like being on the frontline during this challenging time.

Dr Marion Devers, deputy chief of medical service at University Hospital Monklands, said: “It was a pleasure to speak with Their Royal Highnesses.

“There was a real sense of excitement in the room and I was struck by how touched the staff were by the opportunity to speak with them.

“All of the staff at the hospital have been impacted to some extent over the past eight weeks, both personally and professionally. We are planning for the weeks and months ahead.

“Our teams have been working exceptionally hard in new and challenging circumstances. However, it has been inspiring to see how people have risen to the challenge, collaborated and provided support for one another.

“We know that it is difficult for our patients and the public too and we really appreciate the support and generosity they have shown. We have experienced many acts of kindness, including various gifts of flowers and food.”

However the doctor took the opportunity to make a vital request of our readers adding: “One of the most important things we ask for is that we stay at home.”

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