Computer problems fixed at health board

NHS Greater Glasgow and Clyde said a major IT problem - which led to hundreds of appointments and procedures cancelled over two days - has been repaired.
By The Newsroom
Published 3rd Oct 2013, 15:09 BST

This article contains affiliate links. We may earn a small commission on items purchased through this article, but that does not affect our editorial judgement.

A total of 709 patients had appointments postponed on Tuesday and Wednesday.

The computer failure affected staff access to clinical and administrative systems.

Hide Ad
Hide Ad

The health board said its IT teams and external experts are continuing to run full diagnostic checks to try and understand exactly what caused the problem in the first place.

Robert Calderwood, NHSGGC chief executive, reiterated his apologies to the patients who had appointments postponed, and he praised the efforts of clinical staff and IT teams working to resolve the problem and in keeping the vast majority of our services running.

He added: “Although 709 patient episodes have had to be postponed our staff were able to see some 10,000 patients using manual back up systems.

“I can also report today that some of the patients affected have already been re-appointed and will be seen in the next few days.

Hide Ad
Hide Ad

“Arrangements are now being made to ensure that all the other patients affected will be offered a re-appointment as quickly as is possible.”

* Have you got a story, picture or comment? E-mail [email protected]

Alternatively you can call the newsdesk 0141 775 0040, find us on Facebook or visit us on Twitter

Or you can log in below and have you say on the site...

Related topics:NHS Greater GlasgowClydeFacebook