Cumbernauld firm Clinic Answer wins award

Shirley Henderson and Chris Munro say their staff are the reason for Clinic Answer's success

Clinic Answer, which provides telephone answering and appointment booking services, has won the COPA Business Service of the year award for 2016.

COPA is Europe’s biggest event for rehabilitation professionals and this award goes to the most innovative service supporting healthcare and fitness professions.

Clinic Answer specialises in answering services for clinics and healthcare providers.

Operations manager Shirley Henderson said: “To become an essential component of your clients’ teams is an ability that few telephone answering and appointment booking teams can provide – and we are very fortunate that our team has this ability in abundance.

“Clinic Answer has grown and garnered numerous accolades over the years by setting ourselves apart from faceless ‘call centres’. Our employees are a real credit to the company, the success of which can be attributed to their dedication and ability to become part of their clients’ teams each and every time they answer a call.”

Company founder and managing director Chris Munro added: “We’re delighted to win this prestigious accolade, particularly as the judging process acknowledged the simplicity of how Clinic Answer works and the unique processes we put in place for each client.”