Glasgow council switched off complaint forms for bins and fly-tipping

The forms for reporting fly-tipping, missed collections and public bin problems were turned off during the recent strike action.

The build-up of rubbish has led to recycling bins being contaminated with general waste and the council has been dealing with a backlog.

The council said it intends to restart the online request forms in the days ahead.

A council spokesman said: “A number of online forms for reporting cleansing issues were switched off at the time of the recent strike action. This included the forms for reporting fly-tipping, issues with bins in public places and missed bin collections. The MyGlasgow App has also been affected as a consequence.”

He added: “We knew there would be extensive disruption to services as a consequence of the strike action and that it would take a number of weeks to recover fully from the impact of the strike. Good progress has been made on catching up on the days of work lost to strike action with a priority placed on services such as removing waste from public places and emptying public bins.

“But we are still dealing with a backlog of work, particularly in relation to household bin collections.”

A decision was made to suspend council bin strikes on September 2 after workers received a pay offer of a flat rate increase of over £1,900 for all workers earning less than £39,000 a year.

Strikes took place from August 26 to 29, which left bins overflowing and rubbish lying on the city streets.

The council official added: “We are aware of where other issues are being experienced and we are focused on addressing these as quickly as possible.

“Our intention is to switch on service request forms in the coming days and we are reviewing the situation on an on-going basis.”