Deterring the unwanted callers

With the clocks going back on Sunday, and darker nights coming, Scottish Water is urging customers to help stop bogus callers by using their Card, Check and Call advice.

Remembering this series of simple steps can help to beat these callous conmen, who prey particularly on the 
vulnerable and elderly in our communities.

Scottish Water’s chief 
operating officer, Peter Farrer, said: “As our investment programme to deliver clearer, fresher drinking water 
and improve the natural 
environment across Scotland continues, Scottish Water workers are highly visible in towns and villages across the country.

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“However, there are those who would take advantage of this essential work by posing as bogus Scottish Water 

“All of our employees carry identity cards, which they are more than happy to show when requested to do so. Householders shouldn’t let anyone into their home until they are sure of their identity.

‘‘Check through the peep hole on your door; ask them to pass their ID card through the letter box. Our employees will be more than happy to wait while you check their identity.

“If you’re on your own and feel that you need more support then call a neighbour or a friend, and if you are at all worried about a caller, then please contact the police straight away.

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‘‘The advice is easy to 
remember - just three C’s – Card, Check and Call.”

Following Scottish Water’s simple three C’s advice could help communities throughout the area to beat the bogus caller: Card – You can ask callers to pass their ID card or letter through the letter box in order to verify their identity; Check – Check the identity card carefully: Is the photo on the card the same as the person at the door; Call – If you are in any doubt about the 
caller’s identity please call their customer helpline on 0800 0778778 or call the 

In a bid to help protect customers against bogus callers, Scottish Water is offering an Anti-Bogus Caller Pack which contains a personal electronic alarm, door viewer, UV Marker Pen and guard bar.

Packs are available to the first 100 customers contacting Scottish Water by email at [email protected] or you can write to them quoting Bogus Caller Pack, Customer Marketing, PO Box 8855 Edinburgh EH10 6YQ.